scrplay Privacy Policy
scrplay is committed to protecting the privacy and security of every user's personal information. This policy clearly explains how we collect, store, use and protect your data as part of our online betting platform services.
Data Protection Commitment
Why Your Privacy Matters to scrplay
We have built a multi-layer security system to keep your account information and transactions protected at all times.
SSL Data Encryption
All communication between your browser and scrplay's servers is protected through 256-bit SSL encryption. Data cannot be intercepted or read by third parties during transmission.
Internal Access Controls
Only authorised staff may access user personal records, and every access is automatically logged. No employee can view your information without a legitimate operational need.
No Data Selling
scrplay has never sold, rented or traded users' personal information to any external party for marketing or commercial purposes. Your data belongs to you.
Secure Data Storage
Account information is stored in databases protected by multi-layer security controls, including firewalls, two-factor authentication and intrusion detection systems.
Transparency in Data Use
We explain in detail the purpose of every piece of data we collect. You have the right to know what we store and why — there are no hidden agendas in our operations.
Continuous Monitoring
The scrplay security team monitors our systems around the clock to detect any unusual activity or unauthorised access attempts, ensuring your account protection never stops.
Official Privacy Policy
Personal Information Protection Terms
This Privacy Policy is a binding agreement between scrplay ("we", "platform") and you as a registered user or visitor of the scrplay.run website ("you", "user"). By registering an account or continuing to use our services, you agree to the terms set out in this Privacy Policy.
1. Information We Collect
scrplay collects various types of information depending on how you interact with our platform. Data collection is carried out directly through registration forms and automatically while you use the website.
Information you provide directly:
- Full name as shown on your MyKad or valid identification document
- Active email address and mobile phone number
- Date of birth for age verification purposes (you must be 21 years of age or older)
- Username and password for your scrplay account as chosen by you
- Information related to your payment method such as e-wallet account name and transaction details
- Any information you submit to our customer support team
Information collected automatically:
- IP address, web browser type and your device's operating system
- Session data including pages visited, time of visit and links clicked
- Game activity logs and records of deposit and withdrawal transactions
- General location information (state) based on IP address — not GPS coordinates
- Technical performance data such as page load times and system errors
2. How We Use Information
All information collected is used solely for platform operations, user security and compliance with our international licensing requirements. scrplay does not use your data for any purpose outside the scope stated here.
- Verifying your identity during registration and login to prevent fraud
- Processing deposit and withdrawal transactions securely through available payment methods
- Providing responsive 24/7 customer support in Bahasa Melayu and English
- Sending important notifications relating to your account, promotions and service updates
- Detecting and preventing fraudulent activity, money laundering or platform abuse
- Complying with relevant legal requirements and international licensing regulations
- Analysing usage patterns in aggregate to improve the quality of scrplay's services
- Personalising your experience based on game preferences and activity history
3. Disclosure to Third Parties
scrplay respects your privacy and does not share your personal information without legitimate reason and clear necessity. However, there are certain situations where disclosing data to specific parties is required:
- Payment processors: Transaction details are shared with payment service providers such as Touch 'n Go, DuitNow and crypto platforms to process your deposits and withdrawals securely.
- Technology service providers: Our technical partners may have limited access to data needed to maintain the platform, servers and security systems. They are bound by strict confidentiality agreements.
- Legal requirements: We may disclose information to authorities if required by a court order, applicable law or a valid official investigation.
- Fraud prevention: In cases where illegal activity or fraud is detected, relevant information may be shared with the appropriate authorities to protect other users and the integrity of the platform.
We never sell or trade user data to advertisers, marketing companies or any third party for commercial purposes unrelated to platform operations.
4. Cookies and Tracking Technologies
scrplay uses cookies and similar tracking technologies to provide a better user experience and to secure your account sessions.
Types of cookies we use:
- Session cookies: Required to maintain your login status while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Store your language settings, display preferences and personal choices so they do not need to be reconfigured each time.
- Analytic cookies: Help us understand how users interact with the website for internal service improvement purposes.
- Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some scrplay platform features.
5. Information Security
Protecting user data is scrplay's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains safe:
- End-to-end encryption using 256-bit TLS/SSL protocol for all data transfers
- Passwords are stored in hashed form using strong cryptographic algorithms — the scrplay team cannot read your password in its original form
- Two-factor authentication (2FA) is available for an added layer of security on your account
- An active intrusion detection system that monitors abnormal traffic 24 hours a day
- Regular security audits conducted by our internal team to identify and patch vulnerabilities
- Network separation between the user database and public-facing systems
6. Data Storage and Deletion
scrplay retains your personal information for as long as your account is active and for the period required to fulfil the purposes of data collection and applicable legal obligations.
- Transaction records and betting history are retained for the period specified by our international licensing authority
- Security activity logs are kept for a sufficient period for investigation purposes in the event of an incident
- When an account is closed at the user's request, personal data will be deleted or anonymised within a reasonable period, except where retention is required by law
- Information collected through session cookies is deleted when the session ends or the browser is closed
To request deletion of your account data, please contact the scrplay customer service team via live chat or email. We will process your request within the stipulated timeframe.
7. User Rights
As a scrplay user, you have the following rights regarding your personal information. We respect these rights and will process every request submitted within a reasonable period:
Right of Access
You have the right to request a copy of the personal information we hold about your account at any time.
Right of Rectification
If any of your personal information is inaccurate or out of date, you have the right to request that it be corrected promptly.
Right of Erasure
You may request the deletion of your personal data, subject to applicable legal retention requirements.
Right to Withdraw Consent
Any consent you have given for data processing may be withdrawn at any time without providing a reason.
Right to Data Portability
You have the right to request that your data be provided in a machine-readable format for the purpose of transfer.
Right to Object
You may object to the processing of your data for direct marketing purposes or in certain other situations.
8. Changes to the Privacy Policy
scrplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in its services, legal requirements, or industry best practices. Any material changes will be communicated to users through the following channels:
- In-platform notification on scrplay upon your next login
- Email to the email address registered to your account
- A prominent announcement on the scrplay.run website
The "Effective Date" at the top of this page indicates the current version in use. Continued use of the scrplay platform after changes take effect will be considered your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact the scrplay customer service team through the following channels:
- Live Chat: Available 24/7 directly through the scrplay platform in Malay and English
- Email:
Our team will endeavour to respond to your privacy-related enquiries within a reasonable timeframe. For requests that require immediate attention, we recommend using the live chat channel.
Join Our Platform
Start Playing with Your Privacy Protected
Your privacy is protected at every step. Register a scrplay account and enjoy slots, live casino, sportsbook, and crash games knowing your data is safe with us.
This platform is for users aged 21 and above only. Please gamble responsibly.